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Chargeable Support Instances & Minimum Service Charges

Solution

Following are considered chargeable support instances.

Notice:

  1. Service Charges are applicable on all service tickets except on service malfunction & errors by Cibol.
  2. Restoration of hacked defaced websites is chargeable service.
  3. Charges are only applicable if our technicians are asked to perform any services as listed below.
  4. From 1st Feb 2011 payment for support services would be prepaid - payable in advance.
  5. All outstanding service payments must be cleared within 10 days of job performed else associated account(s) will be suspended.

 

Fixed Charges Instances for Email Accounts / Hosting / Domain Names / Server Maintenance

  1. Resetting of any password. {Rs. 300 / US $ 8}
  2. Resetting of multiple passwords - upto 5. {Rs. 550 / US $ 15}
  3. Creation / Removal / Editing of any email account (within an existing package). {Rs. 300 / US $ 8}
  4. Creation / Removal / Editing of multiple emails - upto 5 (within an existing package). {Rs. 550 / US $ 15)
  5. Integration of third party mailing server / DNS settings only. {Rs. 900 / US $ 25)
  6. Creation of database / Password Change of database). {Rs. 300 / US $ 8)
  7. Backup / Delivery of Databases / Projects. {Rs. 1750 / US $ 55 per instance, for current projects}
  8. Basic Consultancy for services (does not include specialized consultancy).  {Rs. 2000 / US $ 55 per hour}
  9. Annual Maintenance Package for Servers / Hosting Support:
    BASIC: (for very individual or very small business):  Rs. 3000 / 3 Instances per year, max 2 hours each instance
    SOHO: (for small business with 5-10 employees): Rs. 9000 / 10 Instances per year, max 2 hours each instance
    SME: (for SME's with upto 50 employees) Rs. 25000 /  25 Instances per year, max 2 hours each instance

 

Charges for Content Changes, Script Updates & Modifications to Website

  1. Minimum Service Charges: {Rs. 1500 / US $ 30)
  2. Hacked Website Restoration - Minimum Service Charges: {Rs. 1500 / US $ 30) Can increase based on complexity of restoration.
  3. General Designing / Programming Cost: {Rs. 650 / US $ 15 per hour - average cost)
  4. Modification of any content in website / project after initial delivery of the project. {Based on scope of work}
  5.  

Related articles Standard Response Time for Support Requests
Article details
Article ID: 5
Category: Billing & Accounts

 
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